ABOUT

Member Online Services

Features
Members have online access to reserve courts, update account information and see important information about their accounts all online


  • Register for Programs 
  • Reserve Tennis Court
  • Reserve Squash Court 
  • Update Email Address
  • Update Credit Card Info
  • View Statements
  • View Locker Info
  • View Series Sales
Member Log In
First Time Logging In? Contact our Front Desk or Membership Services for assistance
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Guest Access
First Time Logging In? Contact our Front Desk to obtain log-in credentials. 
Log In

How To Guide




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First Time Logging in?

MEMBERS

If you have never logged in to HRC Online Services, your username and a temporary password will have been emailed to you. 

Upon first login, you will be asked to enter a new password; follow the instructions on that page to access the Member website.

 

GUESTS

New guests to the club must create an account in-person at the Front Desk.  All new accounts require a guest waiver to be signed. 

If you or your child has participated in programs in the past you may already have an account. Please contact the Front Desk to retrieve log-in credentials. 

 

NOTES

  • If you don't receive a credential or password email, please check your junk folder. 
  • Guests with multiple family members who have accessed the club prior to July 1st will need to contact the Front Desk to merge guest accounts together.  
    • For Example:  Have two children registered in camp or lessons in the past. 

 


Forgot Your Password?

Use the Forgot Password form to reset your password:

  • Enter the email address on file and click submit.
  • Check your email and follow the instructions to reset your password

 

If you need help logging in, please call the Front Desk at 519-942-2255 during operating hours.  

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Reserving a Tennis Court

  1. Log into your member account here
  2. Click Court Reservation
  3. Click Tennis 
  4. Choose between Prime Time, Non-Prime Time, Off Time or Outdoor Court
  5. Choose the desired date, highlight the service name (Eg. Indoor Court – Non-Prime Time), your court preference (or select all), duration
  6. Hit Search
  7. Click on your desired time from the calendar below
  8. Review all policies and click “accept”
  9. Select your name (and select HOST beside your name), and the name of all other participants (if a participant doesn’t appear in your list, see “Adding/Removing Buddies” below)
  10. Select “Continue to Cart”
  11. Congratulations, your reservation is now complete!

A few things to remember:

  • All participants must be added at the time of the reservation. If for some reason they are not, please check with the front desk prior to your reservation time.
  • You can view all of your upcoming reservations online by going to:
  • Account Information > Account Summary > Current Reservation

 If you have any questions, call us at 519-942-2255

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Reserving a Squash Court

  1. Log into your member account here
  2. Click Court Reservations
  3. Click Squash 
  4. Click Squash Court Booking/ Court Reservatiosn 
  5. Choose the desired date and click continue
  6. Click on your desired time from the calendar below and click continue
  7. Review all policies and click “accept”
  8. Select your name (and select HOST beside your name), and the name of your partner (if a participant doesn’t appear in your list, see “Adding/Removing Buddies” below).  Only two people per bookings. Solo bookings must be booked through the Front Desk. 
  9. Select “Continue to Cart”
  10. Congratulations, your reservation is now complete!

A few things to remember:

  • All participants must be added at the time of the reservation. If for some reason they are not, please check with the front desk prior to your reservation time.
  • Only two people per bookings. Solo bookings must be booked through the Front Desk. 
  • You can view all of your upcoming reservations online by going to:
  • Account Information > Account Summary > Current Reservation

 If you have any questions, call us at 519-942-2255

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Adding/Removing Buddies

If your buddy does not show up on your list, you can also Add/Remove Buddies by
following these steps:

  1. Log into your member account here
  2. Click on Account Information
  3. Select My Buddy List
  4. Too add a buddy, You must know their first name, last name and email address they have on file at HRC
  5.  Once you have added them to your list, they will remain on your list
  6. To remove a buddy, simply select their name, and click “Remove Buddy”

General Cancellation Policy 

Reservations cancelled more than 24 hours of the start time are free.

Reservations cancelled within 24 hours of the start time, will be charged a $10 cancellation fee per person in the booking.  Fees are charged to the Host.  

 

To cancel a court reservation please contact the Front Desk at 519-942-2255.