Privacy Policy



Privacy Policy for HeadwatersRacquetClub.com and Headwaters Racquet Club Mobile App

Effective Date: August 1, 2026 

Welcome to HeadwatersRacquetClub.com (“we”, “our”, or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all users and visitors of our website, located at HeadwatersRacquetClub.com, as well as the Headwaters Racquet Club Mobile App, and explains how we collect, use, and secure your personal data. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at [email protected]. 

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What Information Do We Collect?

  1. Personal Data: While using our website, we may ask you to provide us with specific personal data, including but not limited to:
    • Name
    • Email Address 
    • Date of Birth
    • Payment Details (for membership/subscription-based services)
  2. Usage Data: We may also collect information on how the website is accessed and used. This Usage Data may include information such as your computer’s Internet Protocol address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, and other diagnostic data.

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How Do We Use Your Information? 

We use your personal data for various purposes:

  • To provide and maintain our website.
  • To notify you about changes to our website.
  • To allow you to participate in interactive features of our website.
  • To provide customer care and support.
  • To monitor the usage of our website.
  • To detect, prevent, and address technical issues.

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Data Retention Policy 

Headwaters Racquet Club retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide and administer our memberships, programs, services and communications, and to meet our legal, regulatory, accounting and contractual obligations.

The length of time we retain personal information depends on the nature of the information and the purpose for which it was collected. For example, information associated with active or former memberships may be retained for a period of time after a membership ends where reasonably necessary for account administration, financial and tax recordkeeping, dispute resolution, fraud prevention, or compliance with applicable laws and regulations.

When personal information is no longer required for these purposes, we will take reasonable steps to securely delete, destroy, or anonymize it in accordance with our applicable policies and legal obligations.

Where personal information is maintained by third-party service providers that provide services to Headwaters Racquet Club, such information may be retained by those providers in accordance with their own retention policies and our contractual requirements.

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How Do We Store and Protect Your Information? 

Your data is stored securely, and we use a variety of security measures to maintain the safety of your personal information. Your sensitive information, like payment details, is encrypted and transmitted to us securely. 

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Do We Share Your Personal Data? 

We do not sell or trade your personal data. We might share your personal data with trusted third parties that assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. 

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SMS/Text Messaging Data 

If you provide your mobile phone number and opt in to receive text messages from us, we collect and use that number solely to send you the requested SMS communications (such as appointment reminders, account updates, and promotional offers). No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will be shared with any third parties, except as required to facilitate the SMS service itself (e.g., our SMS platform provider). You may opt out of SMS communications at any time by replying STOP, or request help by replying HELP.

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Location Data

  • The app collects location data only after the user has granted permission. This includes background location access to support a core feature that detects when a user is near a facility location and enables a seamless check-in experience by prompting access to their access card barcode. Location data is processed on device to trigger relevant notifications and is not stored by the app, nor is it stored on our servers or shared with any third parties. Users can manage or disable location permissions at any time through their device settings.

  • Fitness classes or event participation data to track participant attendance and ensure space requirements.

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Cookies and Tracking Technologies 

We may use cookies and similar tracking technologies to track the activity on our website. Cookies are files with a small amount of data that may include an anonymous unique identifier. 

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Your Privacy Rights 

You have the right to:

  • Access, correct, update, or request deletion of your personal data.
  • Object to the processing of your personal data.
  • Request restriction of processing your personal data.
  • Request the transfer of your personal data.
  • Withdraw your consent. 

To exercise any of these rights, please contact us at [email protected]

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Third-Party Links 

Our website may contain links to other websites. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. 

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Changes to This Privacy Policy 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. 

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Contact Us 

For any questions regarding this privacy policy, you may contact us using the information below: 

HeadwatersRacquetClub.com
205467 County Rd 109
Amaranth, ON
L9W 0V1
[email protected]