WELCOME BACK, MEMBERS! 
Welcome Back, Members! 

 

We are working hard to prepare the Club to reopen, and wanted to share the new health and safety measures we have put in place to keep you safe during these unprecedented times.

HRC has always been a place where members can feel welcomed and comfortable.  We have also always been committed to providing our community with the highest level of cleanliness. This commitment is important now more than ever.  As a result, we are further enhancing our club cleaning procedures and health guidelines to ensure your safety. 

 



Let's Keep Everyone Safe!

 

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Deep Cleaning
  • The club will go through a full deep clean prior to reopening to members. 
  • A new hydrostatic disinfectant sprayer (aka "The fogger") and Oxivir® Plus Disinfectant will be used after each Group Fitness and Rev class, as well as daily in the main gym. 
  • A third party cleaning provider will clean & disinfect the club twice daily in addition to HRC staff members' regular high-touch cleaning throughout the club. 
  • All staff members will complete extensive training on cleaning & disinfecting protocols. 
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Self Cleaning

We all have an important role to play in keeping our club safe for everyone to enjoy. 

  • Additional hand sanitizers are located throughout the club, as well as, our new Oxivir Plus Disinfectant spray bottles (Product is hospital-grade and approved by Health Canada) that will be used to wipe down all equipment and high touch areas.
  • Members must wipe down equipment before and after use.
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Enhanced Protocols

To ensure the safety of all members, guests and staff we have implemented enhanced protocols: 

  • HVAC system has gone through an extensive maintenance review with new air filters installed and all system settings updated to ensure the highest level of air quality. 
  • Contact shields have been installed at Front Desk.
  • Mandatory use of PPE, including masks, by all staff, with exception of Group Fitness Instructors while teaching. 
  • Recommended Forms of Payment – Credit, Debit or Charge to Account 
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Screening Protocol

The following screening protocol will be in place until further notice. 

  • All members will be manually checked-in by Front Desk staff.
  • Upon entry, Members and Staff will be required to:
    • Have body temperature taken;
    • Be asked Health Screening Question
  • Members are required to wear a mask or face covering while in all common areas (e.g. hallways, squash hall, locker rooms). Masks will not be provided. 
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Main Gym Area

To adhere to social distancing restrictions certain pieces of equipment will temporarily be unavailable until further notice.

MEMBER SAFETY ETIQUETTE 

It is the responsibility of all members and staff to comply with the safety etiquette policy that has been implemented: 

  • Members are required to wear a face mask when Checking-In at the Front Desk 
  • Members are required to wipe down equipment before and after use with the Oxivir Plus disinfectant spray bottles and paper towel provided throughout the gym. 
  • Follow floor markings to assist with physical distancing.

Capacity Control Measures 

At the present time, no appointment will be required to use the Main Gym Area. Capacity will be controlled by all members checking in and out at the Front Desk using our new capacity check-in software. If the gym is at capacity members a member will be required to wait until another member exits.  

This is subject to change and will be monitored closely. 

Are Face Masks Required?

As per Wellington- Dufferin Health Unit updated face mask order, face coverings are not required to be worn when in the main gym working out.  Face coverings are required in all common areas of the club including the locker room. 

It is strongly recommended to bring something to store your mask while in the gym (i.e. brown paper lunch bag, sandwich bag, Tupperware container etc.) 

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Group Fitness and Rev Classes

HRC has adopted the "Practicing Social Distancing in Group Fitness" model developed by MOSSA

Group Fitness classes have been modified to ensure a safe and enjoyable experience for all members.  Members should expect reduced class options and class sizes that will support social distancing and contact tracing measures. 

Individual workout spots will be marked and members must stay within their designated spot. 

 

STEP #1: SIGN UP PROCESS 

All members must sign up for all group fitness classes via HRConline or by calling the Front Desk.

 

STEP #2: CHECK-IN PROCESS

Members are to arrive only 10 minutes prior to the start of their scheduled classes. Late arrivals will NOT be allowed entry into the class.  

Members will check-in at the Front Desk and will proceed to their class.  In class sign-in sheets are no longer required. 

 

STEP #3: DURING & AFTER CLASS 

Staff will set up all class equipment in designated spots at the beginning of each class in order to ensure social distancing is adhered to. 

At the end of the class members will leave equipment and exit the studio immediately with the workout spots closest to the door exiting first. 

Staff will clean and disinfect equipment and set-up for the next class. 

Equipment Updates

  • Equipment NOT Available
    • Warming Blankets
    • Yoga Matts 
  • Equipment now available
    • Black stretching matts. 

 

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Personal Training

Personal Training services will be available upon reopening.  The following guidelines have been created to ensure we reduce the potential for contact between Client and Trainer. 

  • Personal Training Sessions will continue to be booked by your Personal Trainer
  • There will be no personal contact and physical distancing will be observed.
  • Clients will handle their own weights and equipment.  Personal Trainers will modify workouts so as not to require spotting
  • Personal Trainers will wear masks at all times, and gloves will be available. 
  • All equipment used will be cleaned before and after use by the Personal Trainer. 
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Tennis

Under the Ontario Emergency Order legislation, HRC must follow the Ontario Tennis Association's Return-to-Play guidelines.  We will continue to make updates as restrictions are lifted. 

Casual Play

  • Singles, Doubles, Privates and Small Group Lessons are Permitted.
  • Doubles Play- All players must review and adhere to the OTA How to Play Doubles Safely Guidelines
  • Ball Machine is not available until further notice.
  • Courts are to be booked in advance on HRConline or by calling the Front Desk at 519-942-2255. 
  • All members are to bring their own sweat towel.
  • There are no benches or chairs set up in the squash hall. 
  • Indoor court fees will be collected via the method of payment on file in order to reduce contact with staff.
  • No physical contact (high five’s, handshakes, etc.) will be allowed.
  • All players must maintain 6ft social distancing during play.

Lessons

  • Privates, Semi-Privates and Small Group Lessons (up to 4 players) are permitted.
  • Players are to maintain 6ft of social distancing
  • The collection of tennis balls is either done by the Tennis Pro or the player is given a ball tube that is disinfected at the end of each lesson.
  • No spectators are permitted until further notice.
  • Lessons are scheduled with a 15-minute cleaning & disinfecting period between groups.

Ball Machine ( Available as of August 12, 2020) 

  • Members are to retrieve balls by using the ball tube provided. 
  • Machine, ball tube and the controller will be disinfected before and after each use by a staff member. 
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Squash

Under the Ontario Emergency Order legislation, the club must follow Squash Ontario's Return-to-Play guidelines.  

Casual Play

  • Forms of play permitted to include one player solo squash, opponent play with both players from the same household, and solo private lessons are permitted.
  • Players must refrain from touching the walls or floors of the squash court.
  • Players are to wipe down door handles after use. 
  • Courts are to be booked in advance online or by calling the Front Desk during operating hours. No indoor drop-ins will be permitted at this time.
  • All members are to bring their own sweat towel and water.
  • Benches and water stations are available. 
  • No physical contact (high five’s, handshakes, etc.) will be allowed.
  • The Club will continue to evaluate these policies and reserves the right to modify as needed without prior notice.
  • Headwaters Racquet Club reserves the right to refuse service for any individual that does not follow these rules or close courts if required.

Private Lessons

Pre-booked private instruction will be permitted.  Please contact Leah to make arrangements. 

Squash lessons please contact Leah at [email protected]

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Kids Club (Temporary Unavailable)

We understand how valuable and important our Kids Club service is to members, for many it is the reason why they joined our club. 

We are working very hard to have Kids Club reopen as soon as it is safe to do so. 

We appreciate your understanding and patience. 

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Other Amenities

LOCKERS

Day-use lockers are available. To ensure cleanliness and physical distancing some day-use lockers have been closed. 

Members are asked to leave the locker open after use and that will indicate to staff cleaning is required.  Closed lockers indicate they are clean and ready for use. 

Members interested in renting a locker can contact Membership Services at [email protected] 

 

SHOWERS 

Showers are available for use and will be cleaned daily and disinfected twice daily.  Members are required to bring their own towels. 

 

HAIR DRYERS 

All hair dryers have been temporarily removed. 

 

WATER STATIONS 

All water stations throughout the club are available for use. Members are encouraged to bring their own pre-filled water to workout with. 

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Temporary Closures & Restrictions

The following services and amenities are temporarily unavailable until further notice.

  • Kids Club
  • Towel Service
  • Steam and Sauna Rooms 
  • Addy & Eve Juice Bar (closed till September) 

Membership Updates


Bi-Weekly Memberships  

All bi-weekly membership dues will automatically recommence upon the club reopening on Monday, July 27th.  As the club is reopening in the middle of a billing cycle a pro-rated amount of half your regular memberships will be charged to your account on Monday, July 27th.  

The pro-rated dues + your regular bi-weekly dues will be processed and charged to the method of payment on your account on Monday, August 3rd. 

 

Annual Memberships

All annual memberships expiry dates will be extended by 19 weeks, which is the length of time the club was closed for.  No action required for the extension. 

 

Fixed Term Memberships

 

All Christmas Package members will have their expiry date extended by 19 weeks. 

All 9-4 Tennis Members will receive a credit towards 2020-2021 9-4 membership.

 

Have Questions?

 Any questions please contact Membership Services at [email protected] 

FAQ



The club will reopen to members and guests on Monday, July 27 at 6:30 AM

The following services and amenities will be available to members and their guests. 

Services That Will Be Available:

  • Main Gym Area
  • Personal Training
  • Group Fitness Classes 
  • REV Classes 
  • Indoor and Outdoor Tennis (Singles, Doubles, Privates and Group Lessons) 
  • Squash (Solo Hitting, Same Household Play & Private Lessons, as per Squash Ontario Guidance) 
  • Pro Shop (including racquet stringing) 
  • Locker Rooms - washrooms, change areas and showers 
  • Addy & Eve Smoothie Bar 
  • The Edge Restaurant 

Services Not Available:

  • Steam and Sauna Rooms 
  • Towel Service
  •  Kids Club 

As of June 12th, the Guelph-Wellington-Dufferin Health Unit requires all members, guests, and staff to wear masks in all common areas of the club including locker room, washrooms, hallways, viewing gallery etc.

 

Face Masks are NOT required while participating in physical activities in the Main Gym, Personal Training, Group Fitness & Rev classes, as well as on the squash and tennis courts.  

 

Members and guests must bring their own face mask to wear. HRC will not be providing masks. 

It is recommended members bring something (i.e. container, brown paper bag, sandwich bag) to store their mask in while physically active. 

 

Please review the Guelph-Wellington-Dufferin Health Unit website for more information

To allow for enhanced deep cleaning protocols and to align with our regular summer hours, our hours of operation will be as followed until further notice:

Monday to Friday 6:30 am to 8:30 pm

Saturday 8:00 am to 4:00 pm

Sunday 8:00 am - 12:00 pm .

We understand is it uncertain times and that everyone’s personal situation is unique. To ensure all members come back when they are ready to enjoy all HRC has to offer we are offering a temporary leave of absence option for $8 +HST bi-weekly,  or free with a doctor's note of an underlying medical condition

 

Members must send their temporary leave of absence request, in writing, to [email protected]

The Temporary Leave of Absence will be available to members until September 27th at which point the membership will return to active status and regular dues will apply.

As these are temporary changes due to government regulations in order to keep members, staff and our community safe we will not be reducing membership dues. 

The club must continue to maintain the highest level of cleanliness and service our members are accustomed to. 

Standard membership terms and conditions continue to apply.

You may cancel your membership at the end of your membership term.  All memberships (except REV) are a 12-month financial commitment and REV membership - 3- month financial commitment. 


Please contact [email protected] with any questions.

Squash Ontario Return-to-Play guidelines set out the type of play and how play is facilitated as required under the Ontario Emgerency Orders. 

We continue to receive updates from Squash Ontario and will lift restrictions on play as they become available.

We appreciate your patience and understanding.