WELCOME BACK, MEMBERS! 
Welcome Back, Members! 

 

We are working hard to prepare the Club to reopen, and wanted to share the new health and safety measures we have put in place to keep you safe during these unprecedented times.

HRC has always been a place where members can feel welcomed and comfortable.  We have also always been committed to providing our community with the highest level of cleanliness. This commitment is important now more than ever.  As a result, we are further enhancing our club cleaning procedures and health guidelines to ensure your safety. 

 



Let's Keep Everyone Safe!

 



CLUB CLOSED 
Due to the provincial-wide shutdown, the Club will be closed until further notice.
For full details please click here.
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Main Gym Area

To adhere to social distancing restrictions certain pieces of equipment will temporarily be unavailable until further notice.

MEMBER SAFETY ETIQUETTE 

It is the responsibility of all members and staff to comply with the safety etiquette policy that has been implemented: 

  • Members are required to wear a face-covering at all times in the gym except when in the act of exercising.
  • Members are required to wipe down equipment before and after use with the Oxivir Plus disinfectant spray bottles and paper towel provided throughout the gym. 
  • Members must maintain a minimum of 3M of social distance at all times. 

Capacity Control Measures 

Level: Orange Level

A maximum of 15 members can access the gym at one time. Staff is not included in the maximum.  Pre-registration is required to access the gym.

How to Make a Reservation

  1. Members are to log in to their membership account. 
  2. Go to Scheduler
  3. Click on Main Gym
  4. Click on Main Gym Booking
  5. Reserve your time. 30 Minute increments are available  

 

Are Face Masks Required?

Face masks/covering are required in all areas of the club except when in the act of exercising. Members and guests must wear a face covering when moving in between equipment and in between sets. 

It is strongly recommended to bring something to store your mask while in the gym (i.e. brown paper lunch bag, sandwich bag, Tupperware container etc.) 

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Group Fitness and Rev Classes

HRC has adopted the "Practicing Social Distancing in Group Fitness" model developed by MOSSA

Group Fitness classes have been modified to ensure a safe and enjoyable experience for all members.  Members should expect reduced class options and class sizes that will support social distancing and contact tracing measures. 

Individual workout spots will be marked and members must stay within their designated spot. 

 

STEP #1: SIGN UP PROCESS 

All members must sign up for all group fitness classes via HRConline or by calling the Front Desk.

 

STEP #2: CHECK-IN PROCESS

Members are to arrive only 10 minutes prior to the start of their scheduled classes. Late arrivals will NOT be allowed entry into the class.  

Members will check-in at the Front Desk and will proceed to their class.  In class sign-in sheets are no longer required. 

 

STEP #3: DURING & AFTER CLASS 

Staff will set up all class equipment in designated spots at the beginning of each class in order to ensure social distancing is adhered to. 

At the end of the class members will leave equipment and exit the studio immediately with the workout spots closest to the door exiting first. 

Staff will clean and disinfect equipment and set-up for the next class. 

Equipment Updates

  • Equipment NOT Available
    • Warming Blankets
    • Yoga Matts 
  • Equipment now available
    • Black stretching matts. 

 

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Personal Training

Personal Training services will be available upon reopening.  The following guidelines have been created to ensure we reduce the potential for contact between Client and Trainer. 

  • Personal Training Sessions will continue to be booked by your Personal Trainer
  • There will be no personal contact and physical distancing will be observed.
  • Clients will handle their own weights and equipment.  Personal Trainers will modify workouts so as not to require spotting
  • Personal Trainers will wear masks at all times, and gloves will be available. 
  • All equipment used will be cleaned before and after use by the Personal Trainer. 
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Tennis

Under the Ontario Emergency Order legislation, HRC must follow the Ontario Tennis Association's Return-to-Play guidelines.  We will continue to make updates as restrictions are lifted. 

Casual Play

  • Singles, Doubles, Privates and Small Group Lessons are Permitted.
  • Doubles Play- All players must review and adhere to the OTA How to Play Doubles Safely Guidelines
  • Courts are to be booked in advance on HRConline or by calling the Front Desk at 519-942-2255. 
  • All members are to bring their own sweat towel.
  • There are no benches or chairs. 
  • Indoor court fees will be collected via the method of payment on file in order to reduce contact with staff.
  • No physical contact (high five’s, handshakes, etc.) will be allowed.
  • All players must maintain 6ft social distancing during play.

Lessons

  • Privates, Semi-Privates and Small Group Lessons (up to 4 players) are permitted.
  • Players are to maintain 6ft of social distancing
  • The collection of tennis balls is either done by the Tennis Pro or the player is given a ball tube that is disinfected at the end of each lesson.
  • No spectators are permitted until further notice.
  • Lessons are scheduled with a 15-minute cleaning & disinfecting period between groups.

Ball Machine 

  • Members are to retrieve balls by using the ball tube provided. 
  • Machine, ball tube and the controller will be disinfected before and after each use by a staff member. 
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Squash

Under the Ontario Emergency Order legislation, the club must follow Squash Ontario's Return-to-Play guidelines.  

Updated Guidelines (Effective Monday, December 14)

  • Face shield or Certified Eye Guards and Mask (medical mask exceptions permitted) required except for Solo and same household play.
  • No spectators (exemption for children who can be accompanied by one parent/guardian, with 2m distancing maintained at all times)

Permitted Squash Play  (Effective Monday, December 14, 2020) 

  • No games (unless all players are in the same household)
  • Modified Pod Practice - Only on-court drills and/or conditioned games by 2 players within a pod who must maintain a distance of at least 2 meters at all times. A list of recommended drills are posted at the entrance to each squash court.
  • Solo play permitted
  • Private and Group Lessons

ods

  • Players may participate in singles play within a pod of 10 players max.
  • A player may only be in one pod at a time and may update their pod once per month. 
  • Pod updates can be sent to the Racquets Department at [email protected] 

General Playing Etiquette

  • Players must refrain from touching the walls or floors of the squash court.
  • Players are to wipe down door handles after use. 
  • Courts are to be booked in advance online or by calling the Front Desk during operating hours. No indoor drop-ins will be permitted at this time.
  • All members are to bring their own sweat towel and water.
  • Benches and water stations are available. 
  • No physical contact (high five’s, handshakes, etc.) will be allowed.
  • The Club will continue to evaluate these policies and reserves the right to modify as needed without prior notice.
  • Headwaters Racquet Club reserves the right to refuse service for any individual that does not follow these rules or close courts if required.

Entering and Exiting Policy 

  • Courts are to be booked in advance online or by calling the Front Desk during operating hours. No indoor drop-ins will be permitted at this time.
  • Please arrive 10 minutes prior to your court booking to allow enough time for the new check-in process.
  • Each court has a designated waiting area indicated by floor marker and signage. Members should wait in this area until the other player has left court to assist in social distancing.
  • Disinfecting spray bottles and paper towels have been placed at the entrance to the squash hall. Members are responsible for wiping door handles before and after using the courts.
  • Masks can be taken off only when the player is on the court.
  • All Members must leave the court at the end of their court booking.
  •  Members can only enter the court after the other player has exited the court and disinfected the door handles.
  • Keep moving. There is no lingering or gathering allowed in our facilities.

Private Lessons

Pre-booked private instruction will be permitted.  Please contact Leah to make arrangements. 

COVID-19 Private Guidelines as per Squash Ontario Return-to-PlayPrivate lessons must be booked in advance through the Squash Pro.

  • Players are required to wear a mask in all areas of the club until entering the squash court to play.
  • Players are to check-in at the Front Desk and complete a COVID-19 screening & temperature check.
  • No spectators are permitted inside the club unless the player is under the age of 18.  Any accompanying adult must remain outside of the court, wear a mask and maintain a two-meter distance.
  • Only one (1) student on a court at one time.
  • Balls will be provided, and only touched, by the coach.
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Indoor Golf

Red Zone Restrictions

  • Please show up no earlier than 5 minutes before your reservation.
  • Complete COVID screening questions at the Front Desk. 
  • Simulators limited to a maximum of 4 golfers/spectators.
  • Players are not able to stay beyond their reservation time.
  • Golfers are asked to remain in their simulator for the duration of their reservation except for using the washrooms. 

Prior to Visit

  • If you are showing any signs of illness, please stay home.
  • If you, or any member of your household has recently returned from travel outside of Canada, or you have been in contact with a known or suspected case of COVID-19, you and your household must remain self-quarantined for a minimum of 14 days.
  • Please remain a minimum of 2 meters from anyone while in the facility.

Booking a Tee Time

We will continue to use HRCOnline. Players are also able to call Front Desk at 519-942-2255 for a tee time.  Players who arrive at the Club without a tee-time may not be allowed to golf that day.

  • Bookings can be made 7 days in advance and will be accepted on-line or by phone.
  • All reservations will end 5 minutes prior to the scheduled end time.  This will allow our staff the opportunity to properly clean and sanitize all touchpoints at the simulator.

During Your Visit

  • When entering the facility, please use the sanitizer provided at the Front Desk and wear a mask or face covering until you are checked-in and set up to play on one of our simulators.
  • While performing a physical activity, you are not required to wear a mask or face covering.
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Kids Club - Temporary Closed

Kids Club will be temporary closed until further notice. 

 

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Other Amenities

LOCKERS

Day-use lockers are available. To ensure cleanliness and physical distancing some day-use lockers have been closed. 

Members are asked to leave the locker open after use and that will indicate to staff cleaning is required.  Closed lockers indicate they are clean and ready for use. 

Members interested in renting a locker can contact Membership Services at [email protected] 

 

SHOWERS 

Showers are available for use and will be cleaned daily and disinfected twice daily.  Members are required to bring their own towels. 

 

WATER STATIONS 

All water stations throughout the club are available for use. Members are encouraged to bring their own pre-filled water to workout with. 

Cancellation/No Show Policy

Cancellation / No Show Policy

Effective Wednesday, November 18th, all reservations must be cancelled with 12 hours notice online or a $15 cancellation fee per member will be charged to a member's account. 

member services
Temporary Closures & Restrictions

The following services and amenities are temporarily unavailable until further notice.

  • Kids Club
  • Steam and Sauna Rooms 
  • Guest Policy in effect - see FAQ for full policy details
  • Mask Policy in effect- see FAQ for full policy details

FAQ



As per Ontario Reopening Framework, HRC is required to enforce new health measuring limiting members' and guests' time at the club.

Members are required to limit the duration of stay to 90 minutes consecutive per day with the exception of the following: 

  • Two Hour Tennis or Pickleball Booking
  • Two Hour Registered/Drop-In Program

Members may combine different activities to make up their 90 minutes, but the time is 90 minutes consecutive. 

Any questions please direct them to [email protected] or call 519-942-2255

Effective Wednesday, November 18th, all reservations must be canceled online with 12 hours notice of the time of the reservation or a $15 cancellation fee per member will be charged to the member's account. 

All bookings are to be cancelled by the member online through HRConline

GUEST POLICY

Main Gym & Fitness Classes

Effective February 19, 2021

In accordance with guidance from our local health unit to help curb the spread of COVID-19, our Guest Policy has been updated.  This policy is to help keep our members, staff and community safe. 

Until further notice all guests accessing the Main Gym and Group Fitness must reside within the WDG Public Health area. Guests will be required to show proof of address (i.e. Driver’s License, Passport, Utility Bill).

All guests registered in programs are exempt from this policy

County of Wellington

  • Town of Minto (Clifford, Harriston, Palmerston)
  • Town of Erin (Hillsburgh)
  • Township of Wellington North ( Arthur, Mount Forest)
  • Township of Mapleton (Drayton, Moorefield)
  • Township of Centre Wellington (Elora, Fergus, Salem)
  • Township of Guelph/Eramosa (Rockwood)
  • Township of Puslinch (Aberfoyle, Morriston)

Dufferin County

  • Town of Orangeville
  • Township of Amaranth
  • Township of East Garafraxa
  • Town of Grand Valley (formerly East Luther Grand Valley township)
  • Township of Mono
  • Township of Mulmur
  • Township of Melancthon
  • Village of Shelburne

City of Guelph

 

Have a question?

Please contact our General Manager, Caitlyn Lariviere, at [email protected]

As of November 7th, Guelph- Wellington-Duffering Health Unit was moved to level: Yellow. 

  • Masks are required in all areas of the club and may only be removed when in the act of exercising. (i.e. When in the gym masks must be on when moving between the equipment and in between reps). 

Please review the Guelph-Wellington-Dufferin Health Unit website for more information

We understand is it uncertain times and that everyone’s personal situation is unique. To ensure all members come back when they are ready to enjoy all HRC has to offer we are offering a temporary leave of absence option for $8 +HST bi-weekly,  or free with a doctor's note of an underlying medical condition

 

Members must send their temporary leave of absence request, in writing, to [email protected]

As these are temporary changes due to government regulations in order to keep members, staff and our community safe we will not be reducing membership dues. 

The club must continue to maintain the highest level of cleanliness and service our members are accustomed to. 

Standard membership terms and conditions continue to apply.

You may cancel your membership at the end of your membership term.  All memberships (except REV) are a 12-month financial commitment and REV membership - 3- month financial commitment. 


Please contact [email protected] with any questions.

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Deep Cleaning
  • The club will go through a full deep clean prior to reopening to members. 
  • A new hydrostatic disinfectant sprayer (aka "The fogger") and Oxivir® Plus Disinfectant will be used after each Group Fitness and Rev class, as well as daily in the main gym. 
  • A third party cleaning provider will clean & disinfect the club twice daily in addition to HRC staff members' regular high-touch cleaning throughout the club. 
  • All staff members will complete extensive training on cleaning & disinfecting protocols. 
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Self Cleaning

We all have an important role to play in keeping our club safe for everyone to enjoy. 

  • Additional hand sanitizers are located throughout the club, as well as, our new Oxivir Plus Disinfectant spray bottles (Product is hospital-grade and approved by Health Canada) that will be used to wipe down all equipment and high touch areas.
  • Members must wipe down equipment before and after use.
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Enhanced Protocols

To ensure the safety of all members, guests and staff we have implemented enhanced protocols: 

  • HVAC system has gone through an extensive maintenance review with new air filters installed and all system settings updated to ensure the highest level of air quality. 
  • Contact shields have been installed at Front Desk.
  • Mandatory use of PPE, including masks, by all staff, with exception of Group Fitness Instructors while teaching. 
  • Recommended Forms of Payment – Credit, Debit or Charge to Account 
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Screening Protocol

The following screening protocol will be in place until further notice. 

  • All members will be manually checked-in by Front Desk staff.
  • Upon entry, Members and Staff will be required to answer Health Screening Question
  • Members are required to wear a mask or face covering while in all common areas (e.g. hallways, squash hall, locker rooms). Masks will not be provided. 

Membership Updates


Bi-Weekly Memberships  

All bi-weekly membership dues will automatically recommence upon the club reopening on Monday, July 27th.  As the club is reopening in the middle of a billing cycle a pro-rated amount of half your regular memberships will be charged to your account on Monday, July 27th.  

The pro-rated dues + your regular bi-weekly dues will be processed and charged to the method of payment on your account on Monday, August 3rd. 

 

Annual Memberships

All annual memberships expiry dates will be extended by 19 weeks, which is the length of time the club was closed for.  No action required for the extension. 

 

Fixed Term Memberships

 

All Christmas Package members will have their expiry date extended by 19 weeks. 

All 9-4 Tennis Members will receive a credit towards 2020-2021 9-4 membership.

 

Have Questions?

 Any questions please contact Membership Services at [email protected]