We are working hard to prepare the Club to reopen, and wanted to share the new health and safety measures we have put in place to keep you safe during these unprecedented times.
HRC has always been a place where members can feel welcomed and comfortable. We have also always been committed to providing our community with the highest level of cleanliness. This commitment is important now more than ever. As a result, we are further enhancing our club cleaning procedures and health guidelines to ensure your safety.
Main Gym Capacity Reduced
Learn more on the new tiered system here
Club Safety Protocols
To adhere to social distancing restrictions certain pieces of equipment will temporarily be unavailable until further notice.
MEMBER SAFETY ETIQUETTE
It is the responsibility of all members and staff to comply with the safety etiquette policy that has been implemented:
Capacity Control Measures
UPDATE: December 14, 2020 - Level: Red Requirement
A maximum of 10 members can access the club at one time. Staff are not included in the maximum. Pre-registration is required to access the gym.
How to Make a Reservation
Are Face Masks Required?
Face masks/covering are required in all areas of the club except when in the act of exercising. Members and guests must wear a face covering when moving in between equipment and in between sets.
It is strongly recommended to bring something to store your mask while in the gym (i.e. brown paper lunch bag, sandwich bag, Tupperware container etc.)
Group Fitness classes have been modified to ensure a safe and enjoyable experience for all members. Members should expect reduced class options and class sizes that will support social distancing and contact tracing measures.
Individual workout spots will be marked and members must stay within their designated spot.
STEP #1: SIGN UP PROCESS
All members must sign up for all group fitness classes via HRConline or by calling the Front Desk.
STEP #2: CHECK-IN PROCESS
Members are to arrive only 10 minutes prior to the start of their scheduled classes. Late arrivals will NOT be allowed entry into the class.
Members will check-in at the Front Desk and will proceed to their class. In class sign-in sheets are no longer required.
STEP #3: DURING & AFTER CLASS
Staff will set up all class equipment in designated spots at the beginning of each class in order to ensure social distancing is adhered to.
At the end of the class members will leave equipment and exit the studio immediately with the workout spots closest to the door exiting first.
Staff will clean and disinfect equipment and set-up for the next class.
Personal Training services will be available upon reopening. The following guidelines have been created to ensure we reduce the potential for contact between Client and Trainer.
Under the Ontario Emergency Order legislation, HRC must follow the Ontario Tennis Association's Return-to-Play guidelines. We will continue to make updates as restrictions are lifted.
Ball Machine ( Available as of August 12, 2020)
Under the Ontario Emergency Order legislation, the club must follow Squash Ontario's Return-to-Play guidelines.
Updated Guidelines (Effective Monday, December 14)
Permitted Squash Play (Effective Monday, December 14, 2020)
General Playing Etiquette
Entering and Exiting Policy
Pre-booked private instruction will be permitted. Please contact Leah to make arrangements.
COVID-19 Private Guidelines as per Squash Ontario Return-to-PlayPrivate lessons must be booked in advance through the Squash Pro.
Kids Club will be open as of Monday, September 21st at 9:00 AM.
Kids Clubs service will only be available to members (including challenge participants and fitness trial members).
To adhere to public health measures there are changes in our operating hours, capacity and safety protocols.
Please reference our Kids Club page for more information.
Day-use lockers are available. To ensure cleanliness and physical distancing some day-use lockers have been closed.
Members are asked to leave the locker open after use and that will indicate to staff cleaning is required. Closed lockers indicate they are clean and ready for use.
Members interested in renting a locker can contact Membership Services at [email protected]
Showers are available for use and will be cleaned daily and disinfected twice daily. Members are required to bring their own towels.
All water stations throughout the club are available for use. Members are encouraged to bring their own pre-filled water to workout with.
Cancellation / No Show Policy
Effective Wednesday, November 18th, all reservations must be cancelled with 12 hours notice online or a $15 cancellation fee per member will be charged to a member's account.
The following services and amenities are temporarily unavailable until further notice.
As per Ontario Reopening Framework, HRC is required to enforce s new health measuring limiting members' and guests' time at the club.
As of Monday, November 16, members are required to limit the duration of stay to 90 minutes consecutive per day with the exception of the following:
Members may combine different activities to make up their 90 minutes, but the time is 90 minutes consecutive.
Any questions please direct them to [email protected] or call 519-942-2255
Effective Wednesday, November 18th, all reservations must be cancelled online with 12 hours notice of the time of the reservation or a $15 cancellation fee per member will be charged to the member's account.
All bookings are to be cancelled by the member online through HRConline
Effective October 21, 2020
In accordance with guidance from our local health unit to help curb the spread of COVID-19, our Guest Policy has been updated. This policy is to help keep our members, staff and community safe.
Until further notice, all guests for drop-in use and court play must reside within the Wellington-Dufferin-Guelph Public Health in order to access the club. Guests will be required to show proof of address (i.e. Driver’s License, Passport, Utility Bill).
All guests registered in programs are exempt from this policy
Wellington-Dufferin-Guelph Public Health includes the following:
County of Wellington
City of Guelph
As of November 7th, Guelph- Wellington-Duffering Health Unit was moved to level: Yellow.
Please review the Guelph-Wellington-Dufferin Health Unit website for more information
We understand is it uncertain times and that everyone’s personal situation is unique. To ensure all members come back when they are ready to enjoy all HRC has to offer we are offering a temporary leave of absence option for $8 +HST bi-weekly, or free with a doctor's note of an underlying medical condition.
Members must send their temporary leave of absence request, in writing, to [email protected].
The Temporary Leave of Absence will be available to members until September 27th at which point the membership will return to active status and regular dues will apply.
As these are temporary changes due to government regulations in order to keep members, staff and our community safe we will not be reducing membership dues.
The club must continue to maintain the highest level of cleanliness and service our members are accustomed to.
Standard membership terms and conditions continue to apply.
You may cancel your membership at the end of your membership term. All memberships (except REV) are a 12-month financial commitment and REV membership - 3- month financial commitment.
Please contact [email protected] with any questions.
We all have an important role to play in keeping our club safe for everyone to enjoy.
To ensure the safety of all members, guests and staff we have implemented enhanced protocols:
The following screening protocol will be in place until further notice.
All bi-weekly membership dues will automatically recommence upon the club reopening on Monday, July 27th. As the club is reopening in the middle of a billing cycle a pro-rated amount of half your regular memberships will be charged to your account on Monday, July 27th.
The pro-rated dues + your regular bi-weekly dues will be processed and charged to the method of payment on your account on Monday, August 3rd.
All annual membership
s expiry dates will be extended by 19 weeks, which is the length of time the club was closed for. No action required for the extension.
All Christmas Package members will have their expiry date extended by 19 weeks.
All 9-4 Tennis Members will receive a credit towards 2020-2021 9-4 membership.